Logistics bypass with altered delivery slips

Incident overview

A courier impersonation crew prints high-quality copies of fulfilment slips, swaps them during pickup, and convinces warehouse staff to release goods. Legitimate riders arrive minutes later to discover the parcel is gone. Proof-of-delivery never syncs back to the marketplace and payouts are already in motion to recently added bank accounts.

Impact summary

• High-value SKUs (electronics, fashion, cosmetics) leave the warehouse without insurance coverage.
• Buyers report missing deliveries, forcing refunds or warranty replacements.
• Logistics partners face chargebacks, reputational harm, and strained SLAs.

Key indicators

• Delivery slip barcodes scanned twice within a 10-minute window.
• Rider devices not present in the geofence radius during pickup despite a completed status change.
• Payout bank or wallet changes within 48 hours of delivery confirmation.
• Warehouse CCTV showing riders without Qverity badges or mismatched uniforms.

Preventive measures

1. Require riders to present a live Qverity badge QR that resolves to the rider scope and shipment manifest.
2. Store delivery slip hashes; reject uploads or scans that do not match the original SHA-256 signature.
3. Geofence pickups and require riders to tap “Arrived” in the courier app before staff can hand over parcels.
4. Enable dual authorisation: warehouse staff must scan both the shipment slip and the rider badge for handover to complete.

Response actions

• Immediately suspend payouts for affected orders and validate customer delivery status.
• Contact logistics partners with the slip hash, CCTV stills, vehicle registration, and badge identifiers.
• Notify buyers and provide restitution timelines, including interim vouchers or replacements.
• Escalate the mule accounts to banking and payment partners through Qubicweb intelligence sharing.
• Record the incident in the operations log and update the handover checklist to include dual scan verification.

Supporting materials

• Qlutterbox Handover Checklist v4.1.
• Logistics Partner SLA Annex on Qverity badge enforcement.
• NDPA-compliant disclosure templates for affected customers.