Step 1
Stories happen
Customers, artisans, and agents deliver great work, rescue disputes, or complete spotless payouts.
Trust Centre
Safeguarding the Qubicbox ecosystem
Our trust programme connects verification, security, privacy, moderation, and dispute operations. Powered by Qverity, we publish our methods and learnings through Trust Notes so buyers, sellers, Curators, and Guild Members can transact with confidence.
The Qverity badge is our live dogfooding environment. It links to a time-stamped trust page that shows DNS ownership, TLS, HSTS, email authentication, Safe Browsing, and company registry checks. We will transition to third-party attestations as they go live.
Verified profiles
58,200
Disputes resolved
4,210
Fraud alerts published
320
Metrics refresh weekly. Sensitive details are aggregated for privacy.
Philosophy
Trust grows the way word of mouth does.
Qubicbox was born from people vouching for each other. Every impeccable delivery, payout rescue, or dispute recovery became a story the next buyer could rely on. That mutual validation is still our operating system: guild members reference one another, TrustOps signs every intervention, and customers inspect the trail on Trust Notes before they commit.
The Trust Centre simply makes the loop permanent. Word-of-mouth proof is now captured as Qverity badges, dispute outcomes, policy commits, and live transparency feeds. When everyone can see how their peers behaved—and knows their own actions will be referenced next time—trust compounds faster than any audit or marketing campaign ever could.
Word-of-mouth loop
1
Customer
Shares outcome and references the artisan or agent
2
Artisan / Agent
Validates peers with referrals + badge requests
3
TrustOps
Signs dispute resolutions and publishes Trust Notes
4
Community
Replays the receipts when booking or recommending
Step 2
Signals get captured
Those stories become Qverity badge checks, Trust Notes, escrow receipts, and signed incident logs.
Step 3
Community reuses them
Future participants cite the receipts when choosing partners, accelerating trust for everyone.
Programme pillars
How Qverity keeps trust intact
Security
Continuous monitoring, hardened infrastructure, and response playbooks aligned with African regulatory requirements.
Privacy
NDPR and NDPA-aligned practices, consent-first verification scopes, and data minimisation by default.
Moderation
Policy reviews, appeals, and restorative actions that protect communities without silencing legitimate trade.
Risk operations
Fraud monitoring, incident response, and recovery workflows across marketplaces and payments.
Status
Live service availability and planned maintenance for all Qubicbox services.
Vulnerability disclosure
Encrypted intake, 7-day acknowledgement, coordinated disclosure timelines, and safe-harbour language.
Governance and roles
Agent console roles at a glance
Owner
Create organisations, assign roles, sign agreements, see billing.
Admin
Manage Curators, disputes, listings policies, and Trust Notes publishing.
Curator Lead
Approve listings, handle escalations, initiate payouts, request badge revocation.
Curator
Verify items, collect evidence, recommend approvals, request disputes. No payout rights.
Support
Respond to tickets, manage KBA rechecks. No verification overrides.
Analyst
Read-only dashboards, export audit logs.
Finance
View escrow states, release authorisations, refunds within policy. No policy edits.
Developer
Manage API keys and webhooks. No payouts or disputes.
Controls
- ✓Role-scoped UI
- ✓Dual-control for payout release
- ✓Mandatory evidence attachments
- ✓Immutable audit trails
Policy library
Key references for Curators and partners
Disputes Policy
Scope, submission windows, evidence rules, review SLA, remedies, escalation path.
View guidanceListing Standards
Authenticity, accurate photos, condition grading, prohibited items, pricing sanity, local compliance.
View guidanceCurator Code
Verification conduct, no side-payments, confidentiality, conflict of interest, penalties.
View guidanceResponsible Disclosure
How to report, PGP key, scope, safe-harbour, reward guidelines.
View guidanceTrust Glossary
Definitions for trust debt, Curators, Guild Members, and verification signals used across the ecosystem.
View guidanceQubicbox provides the secure platform, escrow, and Qverity checks. Curators are responsible for validating listings and identities within their remit. Buyers must inspect items before release of funds unless the listing is covered by an explicit protection policy.
Trust Notes feed
Latest advisories from the trust desk
Live links and status
Our Mission
Power Africa’s trust economy by building secure, verified marketplaces and services that reduce risk for buyers, Curators, and Guild Members. We combine circular commerce, Qverity verification, escrow with split payouts, and real-time fraud intelligence so every transaction is safe, transparent, and fair.
Our Vision
An Africa where trusted identity, high-integrity marketplaces, and intelligent safeguards make commerce simple and dignified for everyone.
Escalations and contact
Priority hotline for law-enforcement and payment partners. Standard support within 24 hours, high-risk fraud within 2 hours.